Terms and Conditions

Services

We provide social media marketing services including social media management, content creation, social media strategy, paid social advertising, LinkedIn marketing, and social media audits.

The specific services, deliverables, and timescales for each engagement are set out in a separate proposal or service agreement provided to you before work begins. These terms apply alongside that agreement.

Fees and payment

• Fees are as agreed in your service proposal. We reserve the right to review fees annually with reasonable notice.
• Monthly retainer fees are invoiced in advance and are due within 14 days of the invoice date.
• Project-based fees are invoiced as agreed in the proposal, typically 50% on commencement and 50% on completion.
• Late payments may incur interest at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998.
• Ad spend for paid social campaigns is paid directly by the client to the relevant platform (e.g. Meta, LinkedIn) and is separate from our management fees unless otherwise agreed.

Your responsibilities

To enable us to deliver our services effectively, you agree to:

• Provide timely access to your social media accounts, brand assets, and any information we reasonably request.
• Designate a point of contact who can provide approvals and feedback within agreed timescales.
• Ensure that any content, materials, or information you provide to us does not infringe third-party rights or applicable law.
• Comply with the terms of service of all relevant social media platforms.

Intellectual property

• Content created by SocialSpur on your behalf (posts, graphics, copy) becomes your property upon full payment of the associated fees.
• Our underlying tools, templates, processes, and methodologies remain our intellectual property.
• You grant us the right to use your name and logo in our portfolio and case studies unless you specifically ask us not to.

Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement and not to disclose it to third parties without prior written consent, except where required by law.

Results and performance

We will work diligently to achieve your social media objectives. However, we cannot guarantee specific results such as follower counts, engagement rates, leads, or sales, as these are affected by factors outside our control (platform algorithm changes, market conditions, the quality of your product or service, and so on).

Limitation of liability

• Our total liability to you for any claim arising from our services shall not exceed the total fees paid to us in the 3 months preceding the claim.
• We are not liable for any indirect, consequential, or loss of profit claims.
• Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.

Termination

• Either party may terminate a monthly retainer by giving one calendar month's written notice.
• We may terminate immediately if you fail to pay an invoice within 30 days of its due date, or if you act in a way that brings our business into disrepute.
• On termination, we will provide you with access to all content created during the engagement. Any outstanding fees become immediately due.

Website use

This website is provided for information only. We make no warranties about its accuracy or availability. Links to third-party websites are provided for convenience; we are not responsible for their content.

Governing law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to these terms

We may update these terms from time to time. The current version will always be available on this page. Continued use of our services after any changes constitutes your acceptance of the revised terms.